Participant Quotes from Instructor Led Training and Online Learning Courses


Hundreds more quotes

Negotiating Value: "One of the best I2Y courses to date. Very useful for many aspects of everyday life, not just sales." Nick L., Account Manager

Negotiating Value: "The Negotiating Value class should be taken by every sales professional within Siemens. The added profit that will not be left on the table going forward will enable Siemens to continue to be the world leader in products and services." George Z., Account Manager

Negotiating Value: "Helps you organize and structure your negotiating strategies and tactics." Pete M., Region Sales Manager outside sales curriculum: “Learned new material and helped hone older sales skills. Well worth the time and investment.”
Doug F., Technical Sales Engineer courses: "Great way to get up to speed on basics of Sales Management."
Eric F. Area Sales Manager courses: "I liked the course [curriculum], it was well planned out, easy to navigate and had a lot of helpful tools and ideas. I will take this info with me throughout my work and will use the knowledge to help train and support my staff."
Heather W. Credit Supervisor courses: “Just completed the entire course [curriculum].  Definitely enjoyed the avatar version as opposed to the written with video.  The course topics were/are very relevant and useful.  I am using this as a foundation to ensure that my agents (new/current) have the same basic understanding of 'what' customer service is and have the knowledge of 'how to' provide proper (professional) support.  With customer service going beyond a department, I am going to recommend this course corporate-wide.  Great foundational tool for everyone!”
Cindy L. Customer Service Manager - Basic Curriculum: This course will give you a solid foundation to understanding Selling. Also, how to organize, plan, work and be successful!
Mark R. Marketing Consultant courses: "Thank you for providing our reps with this training course. I can definitely say this will help us continue to provide great customer service to our customers. I am looking forward to the next training course your company has to offer."
Angela W. CSR Supervisor - Advanced Curriculum: "I’ve just completed the Certified Master Sales Specialist program. I must say I am surprise that you have generously given so much materials to the participants. This is indeed quite different from other online programs that I have completed in the past. Thanks Bob!"
Albert Y, Singapore courses: "I already have extensive customer service experience, and this course solidified or put into words some of the basic principles that I have been learning on the job. It presented these principles in a structured manner, and was a good review, and reinforced what I have been learning on the job."
David D. CSR courses: "I found your courses to be very clear, concise, and thought provoking. A great tool to utilize in professional, and personal lives at all levels, and serve a diverse population. The course contents have provided aspects of learning that will continually enhance lives and foster results that will have resounding effects for a life-time. Thank You for this life-enhancing opportunity!"
Rhonda P. CSR courses + STI Live Classroom Coaching: "I would strongly recommend all employees take this course. It applies to both internal and external customers. One of the most effective courses I have taken where the instructor customized role playing for those participating by name on the slide examples. Show time concept is excellent."
Ron S. Service Sales Manager courses + STI Live Classroom Coaching: "This course is a valuable asset to add to your “skills” toolbox! I would not hesitate to take this course again if offered in the future. Instructor was attentive to class needs. Amazing to watch Jim instruct with such authority without Power Point!"
PJ C., Sr. Field Service Tech
Coach's Note: I did use PP, they commented on how it was very interactive and there was no reading of or relying on PP.> courses + STI Live Classroom Coaching: "Take the class, you will learn so much. I did not know I could say stuff like this to customers. After this class I have more self confidence in my zone and am ready to step out from the shell that I feel I was locked in. I would like to attend the next section".
Charles A., Tech Support, Repair Dept.

LearnCustomerServiceOnline courses + STI Live Classroom Coaching: "Relevant content, teacher/student interaction, real situations discussions. Instructor really knew his content! Best course from a DJ I have ever had! Everything in the course is relevant to situations that I might encounter in my position."
Erik N., Sr. Tech Support Engineer courses + STI Live Classroom Coaching: "This course was very interesting. I feel this course was spot on and Jim was a great teacher. Take this course."
Timothy W., Field Service Tech courses + STI Live Classroom Coaching: "This course provides fuel for wanting to be the best [company] representative possible. Gave specific direction on interacting with customers, both internal and external."
Tanya P., Order Management Manager courses + STI Live Classroom Coaching: "This is a must take course for customer service reps who are constantly on the phone with customers. Class participation was extensive and helped to apply the techniques discussed."
Anthony S., Repair Tech courses + STI Live Classroom Coaching: "Excellent instructor, topic is dead on for customer service. Points out things we should be doing or want to be doing, but never knew how to handle properly. Shows how one word can change the outcome of an issue or how the inflection of your voice can show concern and change a customer’s attitude and outlook. Customers will be pleased!"
Chris L., Proj. Coordinator, Mining Repair

LearnCustomerServiceOnline courses + STI Live Classroom Coaching: "It re-establishes and identifies basic principles of communication and interacting with people in our profession and life. Most of us have these skills; but over time they can erode due to fast pace and high pressure environment."
Mike B, Technical Services Manager courses + STI Live Classroom Coaching: "Best course I have attended in years. Very practical. Every item discussed. Can be used in our daily job. No time was wasted. Jim was prompt with time and controlled the team."
Pat M, Field Service Manager courses + STI Live Classroom Coaching: "Attend with an open mind and positive attitude. You will be surprised how relevant each part of the training is and how much you learn about the content and yourself."
Scott W. Director Technical Services courses + STI Live Classroom Coaching: "Enhanced my understanding of customers and the phases of grief that each will be having and how to defuse the anger in order to make the solution more thorough with the customer."
John S, Field Service Manager courses + STI Live Classroom Coaching: "It is an excellent course."
Stefan K., Business Manager courses + STI Live Classroom Coaching: "It was time well spent to realize the impact of what we say and how we say it to others in different situations."
Ragu B., Application and Support Engineer courses + STI Live Classroom Coaching: "It's not just customer service skills. It's people skills. Life skills. This is training that has immediate applicability in the field and in life."
Michael S., Field Service Rep courses + STI Live Classroom Coaching: "It will surprise you how much you will learn & give far more understanding of other people's attitudes. It will cause you to question yourself before speaking. Excellent course."
Mark C., Project Manager

LearnCustomerServiceOnline courses + STI Live Classroom Coaching: "Excellent course!!! No matter what you know and the skills you have learned you can pick up valuable aspects in every aspect of the training!"
Bill L., Training Manager courses + STI Live Classroom Coaching: "Very interactive and helpful for building upon my existing skills immediately. The online courses before the class were excellent; introduced the concepts so I was ready to put them into practice during class participation."
Barb B., Customer Service Managed Accounts courses + STI Live Classroom Coaching: "Excellent customization of standard material. I really feel that the learning experience was bolstered by making examples and other aspects of the class real to me. This kind of instruction has made it easier to relate to and therefore easier to apply outside of the classroom."
Mark C., Field Service Rep courses + STI Live Classroom Coaching: "Glad I had to take this course. Would recommend to ALL 'company' employees. Take this, it will help!"
Wendy B., After Market Sales Support courses + STI Live Classroom Coaching: "Very informative, relates to the job-specific. Opens lines of communication with how to interject in various customer oriented situations as well as real life scenarios."
Ronda D., Customer Support Field Service courses + STI Live Classroom Coaching: "The training was very productive and useful. It opens your mind up to where you are when it comes to customers and where you can improve. These techniques are not just limited to customers, they are valuable tools to use anywhere. I personally will begin applying them!"
Eldrick L., Field Service Rep courses + STI Live Classroom Coaching: "The course is very helpful to facilitate healthy interactions between 'our company' and the customer. I would say the knowledge gleaned from this course would, if applied, help our company grow by increasing customer satisfaction and loyalty."
Michael T., Field Service Rep courses + STI Live Classroom Coaching: "This course was very helpful and I would recommend it to everyone I work with. There are a lot of things in this class that everyone in every position (project mgt, sales, etc.) can use."
Pete Y., Technical Coordinator courses + STI Live Classroom Coaching: "When people think about customer service training, especially those in customer service or support roles, they think they may already know it all. While they may know what to do, they may not know how to do it. This course teaches both aspects very well. It can be summed up this way: this training is about learning the skills and attributes to solve customer issues and build customer loyalty. Love it !!! Show time!!!"
Rob P., Technical Support Manager courses + STI Live Classroom Coaching: "This course covers some common sense tools that are not commonly found in practice on a day-to-day basis. Take time to hone these and it will make a positive difference in your day."
Jeff D., Manager Technical Services courses + STI Live Classroom Coaching: "Very effective. Skills taught and utilized will make it easier for teams to do their jobs more professionally and efficiently to enhance customer satisfaction and service. Coaching skills will help managers enhance ability to recognize opportunities for improvement and areas to reward desired behaviors for their teams."
Gail A., Manager Customer Service courses + STI Live Classroom Coaching: "The information was specifically related to my job - what I do each day. Anyone can take something from this class. I thought defusing anger was the best topic discussed. A lot of ideas and helpful information to use the skills."
Kelly S., Call Center courses + STI Live Classroom Coaching: "This is a consistent, systematic approach for refining customer service skills. Customers remember how you make them feel. The ability to listen actively, defuse anger, and problem solve leads to customer loyalty".
David C., Technical Support courses + STI Live Classroom Coaching: "Jim gave good ideas on how to help us best keep our customers happy and satisfied with 'our company'. Even though at times we can't always meet their expectations we can show them options that may help."
JoAnn B., Customer Service

LearnCustomerServiceOnline courses + STI Live Classroom Coaching: "This course helped me to take a step back and realize some areas for improvement that will change the flow of my calls, and make my calls more effective. It was also fun and helped me gain confidence. I think we should do this more often. Thanks."
Maria R, Call Center courses + STI Live Classroom Coaching: "I came into the training with feelings of doubt that I would have any interest or really learn anything that I didn’t already know. I must say I have a new view on what should be common sense to everyone whether it is in the workforce or personal life."
Chad F., FSR courses + STI Live Classroom Coaching: "I have been doing service work for 27 years with 18 years at my current position. I can only imagine how much my ability could have benefitted from this training if I had it 25 years ago. It is an awesome class. Do not miss it!"
Eric W., Sr. Field Service Representative

Private Product Knowledge, Sales, and Customer Service Training Site: "I felt the product overview was very beneficial to me. I had a basic knowledge of fasteners but not specific enough to start selling them. The detail was great and will help me in the future of my career."
Mike B., Customer Service Rep.

Private Product Knowledge, Sales, and Customer Service Training Site: "I enjoyed these training sessions, I feel they will help me to understand my job more thoroughly, and I will be better prepared for issues that might come up in the future."
Ernest M. Logistics Specialist

Private Product Knowledge, Sales, and Customer Service Training Site: "This is a fantastic learning utensil and I feel like it was a great tool in helping me learn the basics of our product line. I feel more competent in my knowledge of our product after completing this course. I hope I can access it in the future for review if needed!"
Adger C. Sales Rep.

Learn Selling "I have attended many Sales training programs, but this one is the most comprehensive and complete program that you can ever have. Despite my thorough experience in Sales, I have found new useful techniques and tools for immediate use. The value-added selling part is very consistent. I will definitely register for another program."
George K. Senior Management Consultant

LearnCustomerServiceOnline courses: Best course I have attended on true customer service skills.
Christine P. CSR Manager (Coach-the-Coach session) courses: Excellent course! It takes concepts and topics that seem so basic and emphasizes how critical and important they can be in your daily life – both business and personal.
Ben I. CSR Manager (Coach-the-Coach session) courses: Enhanced my understanding of customers, the phases of grief and how to defuse anger. Excellent examples and role playing participation.
John S. CSR Manager (Coach-the-Coach session) courses: Attend with an open mind and positive attitude. You will be surprised how relevant each part of the training is and how much you learn about the content and yourself. Excellent interaction and insured everyone was engaged. Keep on doing what you do – excellent job!
Scott W. CSR Manager (Coach-the-Coach session)

LearnCustomerServiceOnline courses: Best course I have attended in years. Very practical, every item discussed, can be used in our daily job. No time wasted, Jim was prompt on time and controlled the team. Instructor was excellent – very good at using actual examples of my business and how to do it better. Defusing anger was very good. I wish the training was longer – I think I could have learned more based on the experience of the instructor.
Patrick M. CSR Manager (Coach-the-Coach session) courses: If you are serious about serving your customers and you want to make it fun, then you need this course. All topics are highly relevant. Just make sure it’s always Jim Ray! He’s the best!
Jeff D. CSR Manager (Coach-the-Coach session) courses: It was time well spent to realize the impact of what we say and how we say to others in different situations. Provides a conscious realization of what you do every day through a methodical process.
Ragu B. CSR Manager (Coach-the-Coach session) courses: Class interaction was superior – I am not much of a role play guy and I usually avoid it. However the class interaction and role play was extremely helpful. You need this training to better the branding.
Charlie G. CSR Manager (Coach-the-Coach session) courses: Absolutely love that this course is applicable to all areas including personal relationships and situations. Awesome “light bulb.” Jim is very upbeat and personable.
Teresa W. CSR Manager (Coach-the-Coach session) courses: This was the first CS class I have ever attended and it was by far the best “training” class I’ve ever attended. The info was relevant for not only business, but for life! Great job!
Sherry L. CSR Manager (Coach-the-Coach session)

LearnCustomerServiceOnline courses: Very effective. Skills taught and utilized will make it easier for teams to do their jobs more professionally and efficiently to enhance customer satisfaction and service. Defusing anger session was particularly helpful.
Gail A. CSR Manager (Coach-the-Coach session)

LearnCustomerServiceOnline courses: Excellent! Was tailored to our business and needs and was continually adapted as the course progressed. More Show time!
Harold S. CSR Manager (Coach-the-Coach session) courses: When people think about customer service training they think they may already know it all. While they may know what to do, they may not know how to do it. This course teaches both aspects very well. The role playing was most beneficial as it always looks easy to do something on paper however when it comes down to execution it is more difficult than imagined. Practice, practice, practice truly does help!It can be summed up this way: this training is about learning the skills and attributes to solve customer issues and build customer loyalty. Love it!!! Show time
Rob P. CSR Manager (Coach-the-Coach session) courses: High energy – applicable to everyday business and personal interactions. It re-establishes and identifies basic principles, communication and interactions with people in our professional and personal life!
Mike B. CSR Manager (Coach-the-Coach session) courses: This is an excellent course. Jim was highly motivated and his positive attitude made it easy. Overall great training that extends beyond the work environment.
Stefan K. CSR Manager (Coach-the-Coach session)

LearnCustomerServiceOnline courses: This course helped reinforce the skills I already have but forget to use or coach. Customer Service skills are critical to work and home life. Helps move our team from good to great! Applicable to personal and business.
Peggy M. CSR Manager (Coach-the-Coach session)

VSS P.R.O.S.P.E.C.T. Model (Private class): "Great class, I am very glad I took it. Changed my whole perspective on how the selling process works and I am excited to start practicing these processes and strategies in all aspects of my life."
Brad S. Sales Engineer

VSS P.R.O.S.P.E.C.T. Model (Private class): "Loved the real world examples to relate to class. Entirely new concept to ask questions and leave 'It's' in my pocket."
James W. Sales Engineer

VSS P.R.O.S.P.E.C.T. Model (Private class): "Liked the ability to tie in previous situations to convey the point – stories were great! Tie into real life – family, work, friends…this IS the best use of my time."
Satyen P. Sales Engineer

VSS P.R.O.S.P.E.C.T. Model (Private class): "Was a refresher from nine years ago I participated and looked at the course like it was brand new. I was way out of practice. Looking forward to re-applying these techniques. Reminded of having a plan of execution and being able to identify the process steps."
Steve W. Sales Engineer

VSS P.R.O.S.P.E.C.T. Model (Private class): "Enjoyed the training, found it helpful and real world. Interactive – keeps the group entertained, interested and involved. Simple process that helps no matter the topic or situation."
Mike S. Sales Engineer

VSS P.R.O.S.P.E.C.T. Model (Private class): "Relevant, interactive with immediate “take aways” to put to use right away. Music at each break was great!"
Kent M. Sales Engineer

VSS P.R.O.S.P.E.C.T. Model (Private class): "Excellent course! Real world application with emphasis on the successful process of selling.  Took away many things I can implement immediately in my day to day selling to make me more effective. Jim Ray is an effective and impactful trainer."
Paul P. Sales Engineer

VSS P.R.O.S.P.E.C.T. Model (Private class): "This class really put a good framework around the PROSPECT model. Like the simple but challenging return questions. Jim is clearly a subject matter expert!"
Chris B., Mobility Infrastructure Logistics (LSObasic-Private) "Very informative training.  Learned lots of key essentials for the field."
Leslie L. Outside Sales (LCSO) "This has been an excellent course and made me think about techniques I use but could use some tweaking.  Makes you think about the real importance of customer service in an organization."
Jim E. Customer Service

Value Selling Strategies (VSS) "Excellent use of time! We did not read out of the book, used a variety of teaching methods."
Dan W. Marketing Specialist

Value Selling Strategies (VSS) "Fantastic course that really helps build the skills needed to be successful at work and at home. Interactive group role play really helped to refine the skills taught in class. "
Chad S. Sales

Value Selling Strategies (VSS) "This training has helped me a great deal in the way I can structure before we sit in front of the customer. Excellent, you must take this class."
Diego G. Sales Manager

Value Selling Strategies (VSS) "Jim is a fantastic instructor and does an excellent job not just teaching the material but also showing its relevance. Demonstrates how it is applicable to all situations and demonstrates his belief in the model."
Jay S. Associate Sales Engineer

Value Selling Strategies (VSS) "Provides a good structure on how to sell, made training involved with actual industry/company."
Matt B. Sales

Value Selling Strategies (VSS) "There are always areas you can improve on. Liked the RFQ's - when to decline to bid, profiling a customer, proposals and Power Point presentation tips."
Marianne D. Customer Service Rep

Value Selling Strategies (VSS) "Very useful, interesting. New perspectives of the sales process."
Carolina P. Regional Sales Manager

Value Selling Strategies (VSS) "Humbling" reminder that even when you have customers and PO's coming in, you may be spending time where it is not best suited for our company. Dialed in on process and related it to techniques we already use."
Bryan M. Sales

Value Selling Strategies (VSS) "The program kept people engaged and involved. Developed support and encouragement for one another. Group work for all aspects discussed."
Michael M. Customer Service Manager

Value Selling Strategies (VSS) "This is much more than for professional application."
Danise L. Customer Service

Value Selling Strategies (VSS) "This seminar was very thought provoking and highlights many strategies that will be critical to launch my career in sales. Very interactive and stimulating, related points to real life situations."
Richie D. Sales Associate

Value Selling Strategies (VSS) "Extremely valuable for learning a structured selling strategy. Lots of chance to practice the PROSPECT model with relevant examples."
Christopher C. Product Marketing Engineer

Value Selling Strategies (VSS) "It applies everything to your life. These are life skills, not just things to pick and choose, that only are useful sometimes."
Makenzie L. Product Marketing Engineer

Value Selling Strategies (VSS)"Relevant to sales of any type. Helps put perspective to what we are doing. Tied many things together that in some fashion I was already doing. Provided framework and context to techniques."
Tim M. Customer Service Manager

Value Selling Strategies (VSS) "Good material and interesting class. PROSPECT model was well explained, vivid instructor."
Carlanna C. Marketing Engineer

Value Selling Strategies (VSS) Provides tools to improve seller's skills. It is going to be useful not only at work but also at home.
Oswaldo A. Sales Engineer (LCSO) "It was really helpful to have this course study and to have a "refresher course" to be reminded of how much customer service starts and ends with me.

Each training guide was helpful in it's own way and I will benefit from each one.
Linda B., PSR (LCSO) "This course is fantastic and the ease of use and ability to work at your own pace make it even better. The courses are geared toward providing exceptional customer service no matter what profession or service may be provided.

The information is in-depth without being elementary. I learned so much and have found that both myself and the 16 staff members who work for me are utilizing what we've learned in our daily interactions. The topics covered give great insight to improving even the best customer service providers. I highly recommend this to anyone who provides even the slightest bit customer service in their day!!"
Tracey R. Helpdesk Supervisor (LCSO) "I found the course very reveling. There's things in here that make you think and that's a good thing. It's a brief and to the point course. It shows you may real life situation and how to handle things, both good and bad. I've dealt with people on all ends of customer service and the bottom line is that all anyone wants is whatever the product their paying for is what it's supposed to be and on time, and if not then we as people expect an answer and a solution as soon as possible, and not the run around. So yes I see a lot of good not only for myself, but for anyone who takes this course. Thank You"
Don H - Helpdesk Analyst (LCSO) "I found the information useful for both my professional and personal life. Active Listening is so important in all relationships and particularly with initial customer interactions. The checklists of steps to follow seem like an easy way to avoid many conflicts and help me create a new way to respond. I also enjoyed taking the 'exercises & case studies' portion of the courses. Thank you for making the content relevant and easy applied to my daily life."
Patti W. Business Development (LSO) Ratio Management course: "This course provided some real data to use in measuring my future performance in the area of getting appts and sales."
Steve G. Sales Engineer (LCSO) "I am new to management and this course was very helpful to me. I enjoyed learning different ways to communicate and listen to our customers and my coworkers. I have all the courses printed and I will be using each of these to help advance my management skills in the future."
Annie B. Manager (LCSO) - Private Site - Great courses, a gentle reminder of things we sometimes get too busy to think about.
Autumn G. Customer Service Rep. (LCSO) "In my line of work, the tools that I have learned in the coarse has truly been a great tool to use. It has helped me to be more of a people person and to learn why people are the way they are and how to deal with them in a professional manner. I have been in the customer service field for more than 6 years, and I have not learned as much as I have in these 9 courses. And it only took me a week. It has taught me the proper way to make and receive telephone calls and emails. Plus other things as in stress management and problem solving. Thank you soooo much."
Diona W - Customer Service Representative (LCSO) "I have seen a return on the investment already. I had one rep relate how she used the strategies in defusing anger to calm a customer down and move forward in problem solving. She was ecstatic!

We are spending an hour each morning on training and developing our skills. I hope to relate more victories in the future."
Bryant McN - Customer Service Director

(Web-based Customer Service Training & Instructor Led Training) "I appreciate the quick response. You guys are busy."

"I like the conflict management course too, because I think that people in general have not been taught how to handle conflict. Abusive speech and violence have escalated over the years, because many think that the should handle things the way they see people handle them in the movies or on TV.

I truly believe that if people would apply the skills that are in defusing anger and conflict management on a daily basis their lives would be much happier. What so you think? I must say that I am impressed with the training and I have been able to refine some of my skills. Thanks."

Bryant McN - Customer Service Director

(Web-based Customer Service Training - Private site customer - electronics) "While at M/A-COM I utilized STI for a company-wide program for customer service, we trained over 800 employees with your program! The management team was very pleased with the results of that program and I enjoyed working with the STI staff as we developed the program."
Mike E. - Vice President (LCSO) "This course was very helpful in a lot of ways. It made me think more about how I do thing and how I respond to things that put a positive swing on every thing that I do."
Annette S - Customer Service Rep (LCSO) "I have just finished the course and thoroughly enjoyed every bit of it! I know I will be applying this on the phone with our patients, in meetings and outside of work. Thank you so much for putting together such clear, helpful, practical and well organized courses. :)"
- Joan S (LSO) Learn Selling Online’s course, “Principled Negotiations” is outstanding. This course not only teaches all of the most important fundamental concepts of negotiations, but it also establishes the foundation for collaborative problem solving that is key to successful solution selling of premium products and services. - Negotiating Value course: "The program comes complete with extensive case studies, role playing, tips and tidbits, and explanations. Combined with its real-life case study email form, this course will deliver immediate results by walking the student through a current real-life example of his own. Great stuff!"
Scott T - Managing Partner - Sales Racehorses (LCSO) Courses were right on target for my department. I have been able to relate to each one and appreciate the useful tools and tips to apply. I certainly would recommend these classes and look forward to more classes online.
Mary B. Customer Relations (LCSO) "Being in Customer Service for over 20 years, I thought I knew it all, but surprise, surprise, even an old dog can learn something new.

I was amazed at how much I knew and was doing correctly, throughout all the courses I took, but also how much I did not know and how much new information I have learned, which has opened my mind to a better understanding of myself and others I come in contact with.

Thank you for a very fine approach to setting up your training modules, it was very user friendly, extremely informative, hands on, and mind opening."
Chris Y - Senior Field Service Technician Specialist

(Web-based Customer Service Training - Private site customer - trucking)First, this was a great course that was put together. I felt that this course would benefit entry-level customer service positions, along with any position that deals directly or indirectly with customers. Apart from the customer base applications, the interpersonal section of this course was very detailed and will assist everyone to identify their own strengths and weaknesses. Second to that, it also allows them to identify their peer's characteristics and how to acknowledge them and above all, work better with their peers.
Adam B - Business Development Manager

(Proactive Customer Service Level 1) It's been about two months since members of the PIBU Customer Support team and I attended your Proactive Customer Service Level 1 training. The course content came highly recommended by another manager, so we made arrangements to have five members from our office attend as well.

The difference since taking your course has been dramatic. While I do have two collocated and excellent groups to work with, the training kicked their performance up several notches. The number of customer calls forwarded to me for resolution has dropped to nothing. I've also seen a marked difference in the attitude they take when answering phones. They are more confident they'll be able to handle the situation good or bad. I can't thank you enough for teaching us how to use the tools we need to be successful with helping our customers and always being ready for "SHOWTIME".
Manuel T. - Customer Support

(VSS) The class opened my eyes to a new sales approach that I am 100% convinced will increase sales.
Nancy T - Director of Sales

(VSS) I have learned to better structure my sales call from the opening to the close.
Paul S - Technical Sales

(VSS) I've been through a lot of sales training in my career. This course is the most powerful one that I've ever attended. Relevant - Applicable - I'll sell more now.
Kent B - Training Consultant

(VSS) This course has added tools to my arsenal that I feel will add a great deal to my sales career. Being enjoyable didn't hurt either.
Ronald B - Technical Sales

(VSS) A very good teaching of sales structure to new sales people and a refreshing review and redirection for the more experienced of us.
Dave F - Technical Sales

(Principled Negotiations) Very enjoyable format. Made it easy to retain info for future use. Now when it's time to negotiate, I look to negotiate what makes up the price rather than the price itself.
- Bryant H. Account Executive, Cypress TX

(Competitor Analysis) The Competitor Analysis workshop brought focus to the hurdles which are presented daily. Capitalizing on our strengths to overcome our competitors and taking steps to avoid initial rejection will prove to be tremendous
sales tools.
Todd B, Director Sales & Marketing, National Accounts, St. Augustine, FL

(VSS) The class was very beneficial. It related extremely well to my everyday experiences allowing me to use it in my job. I enjoyed the laid back environment and the role playing. Kim, my instructor, was familiar with my industry and shared his ideas, experiences with me. Thanks for a great class.
- Jill H., Sales, Louisville, TX

(VSS) This was exactly what I needed to prepare me for the businesses of today. With all the changes in technology, business expectations and aggressive competitors, I knew I needed to learn how to become a professional salesperson all over again. Now, confident with the tools and strategies I have so easily learned, I am able to rise up to the challenges that await me, prepared like never before.
- Patricia L., The Woodlands, TX

(VSS) For me it was great experience and first sales training on higher level. Especially the 2 form-sheets, competitor analysis and the prospect spreadsheet for each major customer will help to organize better the preparation of each customer-call and will grow as a "ground-database".
- Andreas Z., Regional Sales Manager, United Kingdom

(VSS) Great program. Could help any professional and excellent training for someone new in the selling world.
- Charles W., Manager, Industrial Minerals, Smyrna, GA

(VSS) Reduce selling to 10 general headings max, cover subsets but easier to track and memorize "text" that way. Great presentation & patience for responses.
- Albert R., Director of Sales, West Paterson, NJ

(VSS) 1. Get the audio portion on CD Rom 2. Makes more sense after going thru a second time.
- Don R., Sales Director, Charlotte, NC

(Negotiating Value) Course content and method of instruction was felt to be of great value! Instructor made it possible and encouraged all participants to take an active part in the class activities. Course should have taken at least 2 days.
- Ralph H., Director of Sales North America, South Charleston, WV

(Strategic Sales Management) I would like to thank you very much for the course to which I sent my delegate to attend last June. All the feedback he brought with him was very positive and all hopes that he'll put what he learnt in actions.
Mohamed M., Sales Training Manager, Jeddah, Saudi Arabia

(VSS) I consider the Value Selling Strategies as a "unique course." It is interactive, dynamic, extraordinary methodology, accurate resources. It becomes a challenge for everybody.
- Desiree L., Sales Engineer, Hollywood, FL

(VSS) I think the class will prove valuable the more I practice implementing the strategies in my communications with prospects. Bob was a delight and really kept the class interesting.
- Allison A., Sales Representative, Milford, MA

(VSS) Excellent program! I feel as if I have the tools to move forward with a sales career. You gave a rationale to all of the small talk that successful salespeople participate in and why it is important.
- Rob T., Product Specialist, York, PA

(VSS) From content to format and presentation, the workshop was first class. I learned a new skill, recognized a few problem areas and took 4 pages of notes inspired by the discussion. In fourteen years of seminars I rate Value Selling Strategies #1. I thank you, and my company will thank you!
- Mike M., Contractor Marketing Manager, Hudson, OH

(Negotiating Value) Interaction between attendees and presenter was good as the use of real case history examples were used. Presenter had excellent rapport and promoted discussion. Course was too brief but hit highlights of principles and supporting references. Would recommend greater use of real life and tough situation handling. Greater pre work would bring good returns using real life mechanisms.
- Al R., Director of Sales, Carlsbad, CA

(Negotiating Value) Very pleased so far and looking forward to more good stuff in September!
- Malcolm K., Director of Sales, West Paterson, NJ

(Negotiating Value) Training was just as well prepared, personalized, and on the mark as always. From Kim's sales process to Jim's presentation, all sent according to our expectations. I continually reference and recommend STI and will continue to do so.
Dan R., Vice President, Corporate Sales, Carlsbad, CA

(ACE) The course is very beneficial for in person sales. David is an excellent trainer.
Lisa A., Client Relations Manager, New York, NY

(ACE) David is an excellent and polite instructor. The only drawback is that I believe the course would be better if done in 3 days. It is hard to retain so much info when crammed into two days.
Jaye C., Accounts Manager, Conroe, TX

(VSS) This was excellent training. The value far exceeded the price.
Paul W., Sales Manager, Tulsa, OK

(VSS) It was fantastic. The material is well written and easy to follow. The instructor was fun and kept the class involved. The PROSPECT model was very interesting and I learned some key points to remember. I received a wealth of info & knowledge. Thx!
Tina K., Business Skills Director, Fargo, ND

(VSS) Extremely will impact on my sales skills, style and strategy. Very well designed and definitely can point out important issues the successful salesman will always need.
Omar B., Director of International Sales, Jeddah, Saudi Arabia

(Negotiating Value) It is a great workshop. From "back to the basics" disciplines we all forget to some very innovative approaches in negotiating and selling. I found the 3 days very worthwhile! Thanks Jim!
Daryle J., Associate, Carlsbad, CA

(Negotiating Value) Not being a "sales person" - it still provided me with some very useful skills. We all "negotiate" every day and can use these skills. Jim was an excellent presenter - kept me awake!!
Lila M., RN, BSN, Clinical Specialist, Carlsbad, CA

(VSS) The value selling strategies workshop was an excellent, well structured training! Not only the contents will have it's effects on my selling efforts, but also Jim Ray's enthusiastic approach was very much enjoyable.
- Mark Q., Manager

(Competitor Analysis) I'm impressed with the fact that your company does the workshop to gain understanding of what we do. How can you train anyone if you don't know what they do? Jim Ray did a great job of molding the info into a clear cut, precise training session.
- Rhonda D., Manager Individual Markets

(Principled Negotiations) After having attended many sales trainings and seminars I have found Sales Training International to be the most beneficial by far. I have received knowledge that makes me more productive. My numbers have consistently increased by using the tools I received from STI. Jim Ray is awesome!!
- Rodney P., Sales Executive

(Customer Service Excellence) The workshop was very informative and the instructors made it entertaining. I was able to communicate what I learned with other members of my company.
-Bambi M., Training Coordinator

(Customer Service Excellence) STI's Principled Negotiations class has been very helpful in my sales presentations and dealing with existing customers and partners. I would highly recommend this course.
- Richard H., Sales Executive

(Competitor Analysis) Jim Ray was outstanding! Jim was as inspirational as he was informed. The training provided excellent sales tips and ideas and I would certainly attend another seminar facilitated by Sales Training International.
- Jenae C. Account Manager, Philadelphia, PA

(Competitor Analysis) What an excellent seminar. Not only was there a wealth of very useful information, but Jim's quick thinking sense of humor also made the learning fun. Overall, I rate this an A+ seminar.
- Deborah H., Account Manager, Ann Arbor, MI

(Competitor Analysis) When I initially began my career in sales I attended a seminar through ACA in which Bob DeGroot facilitated the meeting. I remember bits and pieces of the instruction. Seven years later I again visited an ACA seminar that had another STI facilitator…and I learned new and exciting ideas. In essence, to be successful in sales, you need constant refreshing to keep you on top. Jim Ray was excellent!
- Tina W., Account Manager, Ann Arbor, MI

(ACE) This program has been very instrumental in helping to refine my selling skills. I went from being one of the lower sales producers on the Sales Team to one of the top two. I have since been promoted to a managerial position in Market Development. I totally support this program as well as my employer. All of our Sales & Customer Service team members have participated with everyone enjoying success. Thanks, Jim Ray and Sales Training International, for all of your help!
- Bruce G., Account Rep, The Woodlands, TX

(Customer Service Excellence) I fully enjoyed this class! I am using these customer service skills in my every day life! Jim does an exceptional job of getting people to work together. He stays after class to answer all questions and be helpful to the students. He is an asset to your organization!
- Dales B., Assoc. Mgr., Training and Development, Enfield, CT

(ACE) Excellent overall. Good presentation skills, demonstrated a good background knowledge of our industry and the structure was excellent. If David can't help you to sell, then you're in the wrong game!
- Francis S., London, England

(ACE) A complete and comprehensive course - simply the best training for salesmen I have seen during my 14 years in sales management. Explained the methods and included practical workshops on how to apply the techniques to our markets. This will empower our sales force to realize their full earnings potential and enable Globix to be the No. 1 business internet service provider in Europe.
- Gary C., Sales Director, London, England

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