Content Knowledge Mastery Certification

Upon completion of the prescribed curriculum and meeting other qualifications as noted below, the student will be awarded a certificate testifying to this Content Knowledge Mastery accomplishment. This certificate provides formal recognition of your accomplishments and designation of:

"Customer Service Specialist"

Qualifications: For this level certification, the candidate must complete all courses with a minimum of 70% passing grade on each of the tests following each course within a 24 months of the initial test score. Courses and tests may be re-taken.

To receive the certificate: E-mail with "LCSO certificate request" in the subject line and we will e-mail your certificate to you. There is no additional charge to receive the certificate.

Learn Customer Service Curriculum

Mission Critical Knowledge Skills and Strategies

  1. Telephone Etiquette
  2. Business E-mail Etiquette
  3. Trust and Rapport Building
  4. Active Listening Skills
  5. Problem Solving
  6. Defusing Anger
  7. Managing Customer Expectations
  8. Stress Control
  9. Goal Setting
  10. Creating Customer Loyalty
To verify Certification status please contact Sales Training International (800) 551-7355 or e-mail to

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For additional information:
1-800-551-7355 or 281-367-5599
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